Frequently Asked Questions
What services does JFM offer?
JFM provides comprehensive primary care services, including preventive care, chronic disease management, routine health screenings and telehealth appointments.
What should I do in case of an emergency?
In case of a medical emergency, please call 911 or go to the nearest emergency room immediately.
What insurance plans are accepter?
We currently accept Aetna, Blue Cross Blue Shield, Humana, Medicare, Tricare, United Health and Viva
How can I schedule an appointment?
You can schedule an appointment by calling our office during business hours or by requesting an appointment online. and we will respond to your request as soon as possible.
What should I bring to my appointment?
Please bring a valid ID, your insurance card, a list of current medications, and any relevant medical records.
How do I access the patient portal?
You can access the patient portal by visiting: https://patients.medconnecthealth.com/jerniqan. It allows you to communicate with your healthcare team, request appointments, and view test results.
How do I request a prescription refill?
To ensure safety and efficiency, please follow these guidelines for prescription refills:
Contact Your Pharmacy First: Always call your pharmacy to start a request, even if the bottle says “0 refills.” This is the fastest way to get your medication.
48-72 Hour Notice: Allow 2-3 business days for processing. We do not process refills on weekends or holidays.
New Illnesses: We cannot prescribe new medications, such as antibiotics, without an office visit.
Controlled Substances: Stricter rules apply. These require an appointment every 3 months and will not be refilled early or after hours. We do not handle pain management.
Patient Portal: For the fastest communication, please use our Patient Portal https://patients.medconnecthealth.com/jernigan for non emergency requests.
What is JFM’s cancellation policy?
Please notify us at least 24 hours in advance if you need to cancel or reschedule an appointment to avoid a cancellation fee.
How often should I have a routine check-up?
We recommend scheduling a routine check-up annually to monitor your health and address any concerns.